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Account Director (NHS Facilities Management) - Dudley

Plaats: Dudley, West Midlands
Salaris: 30% Bonus
Geplaatst: 10 dagen geleden
Contract Type: Permanent
Industrie: Change Management
Contactpersoon: Iola Kerns
Email: Iola.Kerns@ojassociates.com

Account Director (NHS Facilities Management) - Dudley

Account Director (NHS Facilities Management / Services) - Dudley

Brand new role joining a successful multinational FM business to profitably grow this large NHS account by delighting the customer, inspiring the team and delivering operational excellence, whilst creating a safe environment. We will consider candidates outside of the healthcare sector, who can demonstrate transferable experience from another services based role operating at a senior level.

Responsibilities:

  • Deliver an excellent customer experience through a relationship built on an understanding of the customer's organisation, its objectives and values.
  • Maximise and act upon customer insight to respond to any identified service issues and to drive continuous improvement and the strategic development of the account.
  • Ensure all colleagues understand the customer proposition, maintain a positive brand perception and facilitate an environment to work in partnership with the customer and service users.
  • Drive the financial performance of the account to maximise profit and cash performance.
  • Deliver the account commercial contract, identifying and accounting for risks and liabilities and complying with commercial governance
  • Manage the financial performance of the account challenging performance, reviewing costs, approving financial submissions and initiating profit improvement plans to achieve or exceed expectations
  • Manage the; budget, forecast, income recovery, cost recognition, cash collection and deliver the P&L.
  • Ensure adherence to all contractual standards, specifications and legislation, monitoring operational performance and avoiding KPI deduction through data utilisation
  • Ensure that processes, tools, equipment, resources and all necessary training and supervision are in place to deliver the services under the contract.

Knowledge/Experience

A demonstrable track record of successfully delivering a similar role with a portfolio in excess of £20m.

  • Excellent understanding of facilities management and outsourced services relevant to the requirements of the role, or transferable knowledge and experience from a related relevant sector.
  • Relevant professional or technical qualification or competence
  • Management and leadership experience at a similar level in a large, complex, multi-stakeholder organisation.
  • Experienced in leading and motivating high performance teams
  • Demonstrable evidence of developing and sustaining a customer focussed culture
  • Proven track record of successful financial and commercial management
  • Able to understand contract obligations and corporate governance in detail, conveying the appropriate aspects to team members
  • Able to recognise the development needs of self and others and utilise this to achieve the best outcome